Canterbury Windows & Doors Warranty

Download Warranty and Care and Maintenance Instructions

Canterbury Windows ABN: 89 130 653 575 (“Company”) warrants its windows & doors against defects in materials and workmanship on the terms of this warranty statement.

What this warranty covers

Canterbury (“Company”) warrants its windows & doors against defects in materials and workmanship on the terms of this warranty statement. This warranty applies for the following parts:

• Wire reinforced glass, toughened glass, float glass, laminated glass and mirror glass for 3 years.
• Defects in structural materials, beading and workmanship for a period of 7 years.
• PROTIM tm treated Meranti for 25 years against insect attack and decay.
• LOSP treated laminated / finger-jointed Pine for 7 years against insect attack and decay
• Specialty components in KD Hardwood & Merbau for 7 years against insect attack and decay
• Western Red Cedar for 7 years against insect attack and decay.
• Workmanship and aluminium for 7 years.
• 7 years general warranty on standard powdercoat film and colour integrity.
• Winders, hinges, jambliner system, counter balance system, sash locks, handles and other moving parts for 7 years.
• All other parts for 10 years.

When this warranty begins and ends

This warranty begins on the date of delivery of the window or door from the Company or any wholesale or retail supplier of the Company’s windows and doors to the customer (“you”). This warranty ends, for a part, after the time specified above for that part.

Liability

The Company’s liability under this warranty is limited to repairing or replacing any window & door that the Company accepts is covered by this warranty. The Company is not liable for any costs associated with the installation or refinishing of any replacement window, door or part. The Company is not liable for any loss or damage caused by a defect.
Before accepting liability, the Company must be satisfied that the claim is covered by this warranty. If a Company employee or agent inspects a window or door and decides that it is not covered by this warranty, you must pay the Company’s service fee for that inspection.

How to make a claim

To make a claim, you must:
• Give the Company written details of the defect in the window or door and proof of the date of purchase of the window within 30 days of identifying the defect. In the case of glass defects, this action must be taken within 7 days of identifying the defect; and
• Give the Company, its employees or agents all necessary access, facilities and information to enable the Company to verify the nature and cause of the defect.

What this warranty does not cover

This warranty does not cover any window & door with defects arising out of or due to:
• The window or door being repaired, modified or altered by a person who is not a Company employee or agent;
• Misuse, physical abuse, neglect, or accident, however arising;
• The window or door not being maintained or stored in accordance with the Company’s recommendations;
• Normal wear and tear;
• The window or door not being installed in accordance with relevant Australian Standards and the Company’s recommendations;
• The window or door being subject to regular wetting by an irrigation system or suchlike; or
• The application of a dark coloured stain or paint to external surfaces.
• Powdercoats that are offered on a no warranty or limited warranty basis or colours not found in the current standard ASL schedule
• Aluminium Windows in buildings greater than 3 stories in height, any buildings that are commercial high rise in nature, or buildings less than 100m from salt water surf line

Defects do not include:
• Windows or doors that meet manufacturing standards and tolerances;
• Windows and doors that meet industry variations in the colour of aluminium components; or
• Normal “show through” of frame components.
• Please Note: Canterbury’s Window and Door warranty does not cover any circumstances arising in regard to any natural variations of the timber products, shade, surface consistency, or grain configuration. However, we offer a timber surface consistency service for a nominal fee.
• Damage or deterioration of coating or performance, rising from but not limited to, impact, abrasion, mechanical damage, neglect, malicious damage, fire, pollution, abnormal weather, excessive salt or environmental conditions.
• Warp (cupping, bowing, twisting or distorting of a door) less than 5mm; or
• Warping exceeding 5mm where the moisture content of the timber has fallen below 12% or risen above 18%

This warranty does not cover:
• Glass breakage except where the glass breakage has been caused solely by the Company’s faulty workmanship or materials
• Glass doors that are wider than 1200mm or higher than 2633mm, sliding door panels wider than 1500mm or higher than 2330mm;
• Doors with face veneers of different species of timber;
• Door improperly hung or which do not swing freely;
• Doors, windows or frames glazed by others.

The Company requires the window to be treated as follows, otherwise the warranty does not apply:
• Immediately on delivery, the window must be stored in a dry area and not in damp, moist or freshly plastered areas;
• Within 30 days of delivery, a first coat of paint, varnish or sealer must be applied on all wooden surfaces of the window; and
• For the term of the warranty, light coloured finished must be applied to the window in the manner and frequency specified by the Company or the paint manufacturer.
• Doors must be stored flat on bearers no further than 500mm apart
• Aluminium Windows cleaned very 12 months in rural areas, 6 months in salty, industrial or built-up areas and every month in environmentally hazardous areas; with a soft brush and weak detergent.

When fitting a door

• The structural strength of a door must not be impaired when fitting or applying hardware or cutting or altering the door for lights, louvres, panels or any other special feature
• All entrance doors must be hinged with 3 appropriately sized hinges; and
• Not more than 3mm may be trimmed from any edge of a door.
Australian Standards AS 2047 sets out requirements for installation of timber windows in buildings
NOTE: It is the responsibility of the installer to properly adjust doors and windows as per instructions.
Effective January 1st, 2007
This warranty is in addition to all other rights and remedies in respect of this product to which you are entitled under the Trade Practices and similar State Territory laws.

Canterbury Windows ABN: 89 130 653 575
VIC 50 Osborne Avenue Springvale VIC 3171 Local Call 1800 104 000
NSW 1/7 Enterprise Place Wetherill Park NSW 2164 Local Call 1800 104 000